Communications Policy | Vision Makers Docs

Which channels are genuinely ours, how we will and will not contact you, and how to verify.

We will never ask for your seed phrase No Vision Makers employee, bot, moderator or support agent will ever ask for your seed phrase, private key or recovery words, ask you to "validate" or "sync" your wallet, request remote access to your device, or ask you to send funds for any reason. Anyone doing so is an impostor.

1 · Official channels

Channel	Address
Website	visionmakers.io
Documentation	docs.visionmakers.io
Email	admin@visionmakers.io
Telegram, Announcements	Official announcements channel
Telegram, Community	Official community group
Telegram Apps Center	VM AI Hub, approved listing

Complete before publication Insert the exact handles and URLs for every official channel: Telegram channels, X account, Discord, support addresses and any regional channels. A communications policy that lists channels only in general terms cannot be used by a user to verify an impostor, which is its primary purpose.

Anything not on this list is not us.

2 · How we contact you

We will: email you from a verified @visionmakers.io domain for service and, with consent, marketing; post announcements in official Telegram channels; and show in-product notifications.

We will never: direct-message you first offering support; contact you by phone or SMS for support; ask for credentials, seed phrases or private keys; ask you to move to a "secure" or "backup" channel; send you a transaction to sign out of the blue; or create urgency to force a quick decision.

3 · Support

Support is initiated by you, through official channels. If someone contacts you claiming to be support, it is an impersonation attempt, including if they appear to know details about your account, which can be scraped or guessed.

Community moderators are volunteers or staff with no access to your account or funds. A moderator offering to "fix" your wallet is an impostor.

4 · Verifying a message

Check the domain: character-for-character, including lookalikes (visionrnakers.io).
Check channel membership against the official list above.
Admins never DM first.
Does it ask for anything? Legitimate communications never require secrets or funds.
When unsure, ask in the official community before acting.

5 · Impersonation

Report impersonating accounts, channels, websites or apps to admin@visionmakers.io with screenshots, links and handles. We pursue takedowns and warn the community.

6 · Languages

Official communications are issued in English. Translations may be provided for convenience; where a translation conflicts with the English text, English governs.

7 · Announcement integrity

Material announcements, token events, listings, security incidents, are published across multiple official channels at once. A "major announcement" appearing in only one place, especially one not on the list above, should be treated as fraudulent until confirmed.

Contact

admin@visionmakers.io